Support for Insurance Agencies Across Massachusetts

Trained BPO teams that handle COIs, endorsements, downloads, renewals, and more — inside your system.

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From small towns to major metro areas, Selectsys helps Massachusetts insurance agencies with back-office tasks like COIs, endorsements, and renewals - handled inside your AMS (AMS360, Applied Epic, Alice, Sagitta, MGA systems). Your producers focus on growth. We handle the workflows.

Not sure where to start? Read our guide on what to offload first in an Insurance BPO partnership to help independent agents prioritize impact

What We Handle Across Massachusetts

COI requests and delivery
Endorsements and mid-term changes
Renewals, billing, FNOL setup
Carrier downloads and reconciliation

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Top 5 Insurance Workflows Agencies Are Outsourcing Today - and Why It Works.

Client Reviews

COIs used to take a day. Now they’re done in hours. That’s Massachusetts efficiency.

- Priya K., Client Services Rep in Massachusetts

Our agents in Massachusetts now focus on selling - Selectsys handles the service side.

- Mike C., Agency Owner in Massachusetts

Applied Epic, AMS360 - whatever system we use, they plug in perfectly.

- Susan D., Ops Manager in Massachusetts

FAQ's

Are your teams insurance-trained?

Yes. Every Selectsys team member completes onboarding in commercial and personal lines before client deployment.

Do you provide client-facing communication?

No. We operate fully in the background - your agency stays the face to the insured.

Do you offer help during renewal season?

Yes. We scale support based on seasonality and help with backlogs across Massachusetts and beyond.

Explore Our Full Suite of Back-Office Solutions

SOC 2 Certified

General Agent Outsourcing in Massachusetts by ZIP Code

Belchertown, 1007

Blandford, 1008

Bondsville, 1009

View all ZIP code service areas in Massachusetts →

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Supporting Agencies Across Massachusetts