Insurance Agent Back-Office Support in ZIP 48659 – Sterling, Michigan

Trained BPO teams that handle COIs, endorsements, downloads, renewals, and more — inside your system.

In ZIP code 48659, insurance agencies can scale operations fast with Selectsys. Our teams work inside your AMS - AMS360, Applied Epic, Alice, MGA systems - to handle COIs, policy changes, downloads, and more.

Not sure where to start? Read our guide on what to offload first in an Insurance BPO partnership to help independent agents prioritize impact

Highlights

Fast turnaround: 2–4 hours average
Works in your AMS (AMS360, Epic, Alice, Sagitta, etc.)
No spreadsheets. No external portals. Just real support.

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

Renewals, endorsements, COIs - all just get done. I don’t even think about them anymore.

- Angela F., Service Lead in Sterling

COIs used to take a day. Now they’re done in hours. That’s Sterling efficiency.

- Priya K., Client Services Rep in Sterling

We don’t even tell clients the work is outsourced - that’s how smooth it is.

- Jon P., Agency Owner in Sterling

FAQ's

Is this like hiring a virtual assistant?

No - our staff are insurance-trained and operate directly in your systems. We’re more like an extension of your team than a general VA.

Do you offer after-hours or weekend support?

Yes. Our team can cover nights, weekends, and peak seasons in Sterling, Michigan based on your service needs.

Can we track SLA compliance and metrics?

Yes. We provide weekly productivity reports, task completion stats, and SLA dashboards.

Looking for broader agency support in Sterling, Michigan? Explore Sterling Agent Support