Insurance Agent Back-Office Support in ZIP 25302 – Charleston, West Virginia

Trained BPO teams that handle COIs, endorsements, downloads, renewals, and more — inside your system.

In ZIP code 25302, insurance agencies can scale operations fast with Selectsys. Our teams work inside your AMS - AMS360, Applied Epic, Alice, MGA systems - to handle COIs, policy changes, downloads, and more.

Not sure where to start? Read our guide on what to offload first in an Insurance BPO partnership to help independent agents prioritize impact

Highlights

Fast turnaround: 2–4 hours average
Works in your AMS (AMS360, Epic, Alice, Sagitta, etc.)
No spreadsheets. No external portals. Just real support.

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

They cleared a COI backlog in ZIP 25302 in under 24 hours. Flawless work.

- Tom B., CSR in Charleston

Applied Epic, AMS360 - whatever system we use, they plug in perfectly.

- Susan D., Ops Manager in West Virginia

COIs used to take a day. Now they’re done in hours. That’s Charleston efficiency.

- Priya K., Client Services Rep in Charleston

FAQ's

Do you offer help during renewal season?

Yes. We scale support based on seasonality and help with backlogs across Charleston, West Virginia and beyond.

Can we track SLA compliance and metrics?

Yes. We provide weekly productivity reports, task completion stats, and SLA dashboards.

Is this like hiring a virtual assistant?

No - our staff are insurance-trained and operate directly in your systems. We’re more like an extension of your team than a general VA.

Looking for broader agency support in Charleston, West Virginia? Explore Charleston Agent Support