Back-Office Insurance Agent Support in Kanawha Falls, West Virginia

Trained BPO teams that handle COIs, endorsements, downloads, renewals, and more — inside your system.

Agencies in Kanawha Falls are under pressure to service policies quickly and stay compliant - without overhiring. Selectsys provides trained support teams that work directly inside your AMS (AMS360, Epic, Alice, Sagitta, Expert Insured, MGA systems). You assign the task - we get it done fast and right.

Not sure where to start? Read our guide on what to offload first in an Insurance BPO partnership to help independent agents prioritize impact

Why Kanawha Falls Agencies Trust Selectsys

2–4 hour turnaround on COIs and endorsements
Familiar with West Virginia carrier workflows and compliance
Fully embedded inside your AMS - not external tools
Supports Applied Epic, AMS360, Alice, MGA systems & more

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

I log in at 9, and the work’s already done. They’ve completely changed how we operate.

- Tim H., Commercial Lines Manager in Kanawha Falls

We don’t even tell clients the work is outsourced - that’s how smooth it is.

- Jon P., Agency Owner in Kanawha Falls

Our agents in Kanawha Falls, West Virginia now focus on selling - Selectsys handles the service side.

- Mike C., Agency Owner in Kanawha Falls, West Virginia

FAQ's

Can we track SLA compliance and metrics?

Yes. We provide weekly productivity reports, task completion stats, and SLA dashboards.

How fast is your turnaround for COIs and endorsements?

Most requests are completed within 2–4 hours, with full documentation and follow-up inside your AMS.

Do you support renewals and quoting workflows?

Yes, we handle reminder setup, quote prep, follow-up, and renewal confirmations inside your AMS.