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AI BPO for Insurance Operations in Texas

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Texas MGAs and carriers need to move fast. Whether it’s Commercial Auto in Houston or multi-state GL from Dallas, your team is under constant pressure to quote, service, and renew efficiently. Selectsys’ AI BPO model lets you do it all-faster and smarter-by combining GPT-powered triage with bilingual execution teams trained on your workflows.

From email classification to full-cycle endorsement handling, we turn your cluttered inbox into a structured, SLA-driven workflow.

Top AI Workflows for Texas Operations

  • AI reads broker inboxes (including Spanish-language emails) and classifies by task type
  • OCR parses incoming PDFs (apps, COI requests, loss runs)
  • Endorsements, COIs, cancellations, reinstatements all routed and executed in your AMS
  • RQB or NetRate quoting triggered based on renewal rules
  • FNOL intake routed directly into PAS or claims module

Why It Works in Texas

  • Supports bilingual producer networks
  • Handles GL, Property, WC, and Commercial Auto workflows
  • Works in Applied, Expert Insured, Surefyre, and legacy MGA Systems
  • Reduces manual triage time by 80-90%
  • Enables quote prep and renewal automation across high-volume books

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