API Quoting vs Email-Based Intake – When to Automate, When to Route
In 2025, MGAs and carriers aren’t debating whether to automate – they’re…
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Featured Posts
Insurance Outsourcing vs Insurance BPO: What’s the Difference
Insurance outsourcing and insurance BPO are often used interchangeably, but they represent…
Insurance Outsourcing Explained: What Insurance Organizations Actually Outsource
Insurance outsourcing refers to delegating specific insurance operations to external providers to…
How We Help Retail Agencies Using AMS360 Handle the Back Office
Retail insurance agencies face the same problem every year: rising service volumes,…
AI OCR in Insurance: What It Actually Does (And What It Doesn’t)
AI OCR is everywhere in insurance marketing decks – but what does…
What MGAs Should Offload First: COIs, Endorsements, or Audits?
MGAs are in a race to scale operations – but not every…
The Insurance Tech Stack Nobody Talks About: RQB + EI + AI BPO
Everyone talks about Vertafore. Everyone talks about Applied. But here’s the truth:…
From FNOL to Follow-Up: How AI BPO Handles Claims Intake
Claims are the moment of truth in insurance-and FNOL (First Notice of…
