Smart Insurance Operations Support in ZIP 12120 , Medusa

Automate submissions, setup, and servicing workflows with Selectsys AI + BPO teams.

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In ZIP 12120, agencies rely on Selectsys to streamline high-volume servicing using AI and automation. From triaging messy submissions to tagging documents, our system helps your team work faster, with fewer handoffs and errors.

How AI-Powered BPO is Reshaping Insurance Operations Behind the Scenes

What We Handle Every Day in 12120

  • Triage inbound submissions via email and PDF
  • Extract key fields from ACORDs, loss runs, audits, and broker emails
  • Flag missing data and apply appetite filters
  • Automate policy setup directly inside your AMS
  • Route submissions for quoting with clean, complete data
  • Tag and escalate FNOL requests instantly
  • Route files and docs to the correct queues or users
  • Provide real-time dashboards and live QA tracking
  • Handle carrier follow-ups, task creation, and compliance logs

How AI Enhances Every Step

  • OCR pulls structured data from forms and scanned PDFs
  • NLP classifies and cleans unstructured text in broker emails
  • Business rules drive routing, escalation, and approval logic
  • Human QA ensures final compliance and accuracy
  • Integration with your AMS or CRM ensures nothing sits idle
  • Exception handling queues prioritize risk and urgency

Why Teams Choose Selectsys

  • 100% insurance trained team not general virtual assistants
  • Fast turnaround with most tasks completed within hours
  • Works directly in your AMS with no portals or spreadsheets
  • Scalable support with flat rate pricing not hourly
  • Easy onboarding with first month free and no commitment
  • Built for agents so you can focus on servicing and selling

Client Reviews

We couldn’t scale in Medusa until we added this AI layer.

- L. Zhang, Agency Ops Director in Medusa

Expert Insured and AI BPO together gave us breathing room in New York.

- N. Davis, Platform Admin in New York

Honestly, this saved our renewal pipeline in Medusa.

- W. Clark, Renewal Coordinator in Medusa

FAQ's

Yes. We work across commercial and personal lines.
Yes. All work is executed inside your AMS360, Epic, or MGA system.
Yes. Clean data and better documentation improve compliance.

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