Smart Insurance Operations Support in ZIP 12120 , Medusa

Automate submissions, setup, and servicing workflows with Selectsys AI + BPO teams.

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In ZIP 12120, agencies rely on Selectsys to streamline high-volume servicing using AI and automation. From triaging messy submissions to tagging documents, our system helps your team work faster, with fewer handoffs and errors.

How AI-Powered BPO is Reshaping Insurance Operations Behind the Scenes

What We Handle Every Day in 12120

  • Triage inbound submissions via email and PDF
  • Extract key fields from ACORDs, loss runs, audits, and broker emails
  • Flag missing data and apply appetite filters
  • Automate policy setup directly inside your AMS
  • Route submissions for quoting with clean, complete data
  • Tag and escalate FNOL requests instantly
  • Route files and docs to the correct queues or users
  • Provide real-time dashboards and live QA tracking
  • Handle carrier follow-ups, task creation, and compliance logs

How AI Enhances Every Step

  • OCR pulls structured data from forms and scanned PDFs
  • NLP classifies and cleans unstructured text in broker emails
  • Business rules drive routing, escalation, and approval logic
  • Human QA ensures final compliance and accuracy
  • Integration with your AMS or CRM ensures nothing sits idle
  • Exception handling queues prioritize risk and urgency

Why Teams Choose Selectsys

  • 100% insurance trained team not general virtual assistants
  • Fast turnaround with most tasks completed within hours
  • Works directly in your AMS with no portals or spreadsheets
  • Scalable support with flat rate pricing not hourly
  • Easy onboarding with first month free and no commitment
  • Built for agents so you can focus on servicing and selling

Client Reviews

In Medusa, our quoting speed improved by 3x.

- D. Chen, Commercial Lines Coordinator in Medusa

We couldn’t scale in Medusa until we added this AI layer.

- L. Zhang, Agency Ops Director in Medusa

We run 40% more quotes weekly - same team, better tools in New York.

- F. Shah, Production Manager in New York

FAQ's

Pilots are live in 5-7 business days.
NLP (Natural Language Processing) helps us understand field names, risk descriptions, and missing data in free text.
Submission cleanup, triage, FNOL classification, file tagging, and some policy setup.

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