COI Processing Support in New Castle, IN

Trained teams handle COI intake, validation, issuance, and delivery - directly in your AMS, no ticketing delays.

Running an insurance agency in New Castle means juggling daily client requests, and COIs are often the most urgent. Selectsys gives you a dedicated team of insurance-trained professionals who manage COI requests directly inside your agency system-whether it’s AMS360, Epic, or something else.

Our team helps you meet turnaround targets, comply with carrier-specific rules, and avoid costly errors. From issuing additional insured endorsements to handling waiver requests, we streamline everything so your team can focus on higher-value work.

Many agencies struggle to stay ahead of daily certificate requests. Our blog on eliminating the COI backlog outlines how we handle this inside your AMS.

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

Turnaround, tracking, delivery - it all works. Very impressed.

Jessica H., Admin Lead in New Castle

They made our manual COI process obsolete overnight.

- Emily V., Service Rep in New Castle

Our volume in New Castle jumped to 200 COIs/week - no hiring needed.

- Lisa G., Agency Admin in New Castle, Indiana

FAQ's

Do you process rush COI requests?

Yes. Most rush requests are fulfilled in 2-4 hours with proper documentation.

Is there a QA process for COIs?

Yes, every certificate goes through a dual-layer QA before delivery.

Can you track when a COI is sent or viewed?

Yes. If sent via email or portal, we include delivery logs in your reporting.

COI Processing highlights how automated COI support improves turnaround and compliance.

We’ve supported agencies across USA. and the New Castle metro area with high-volume COI workflows-especially in construction, transportation, and real estate accounts.