COI Processing Support in Billerica, MA

Trained teams handle COI intake, validation, issuance, and delivery - directly in your AMS, no ticketing delays.

Running an insurance agency in Billerica means juggling daily client requests, and COIs are often the most urgent. Selectsys gives you a dedicated team of insurance-trained professionals who manage COI requests directly inside your agency system-whether it’s AMS360, Epic, or something else.

Our team helps you meet turnaround targets, comply with carrier-specific rules, and avoid costly errors. From issuing additional insured endorsements to handling waiver requests, we streamline everything so your team can focus on higher-value work.

Many agencies struggle to stay ahead of daily certificate requests. Our blog on eliminating the COI backlog outlines how we handle this inside your AMS.

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

Their Epic knowledge blew us away - setup was instant.

- Amanda S., CSR in Billerica, Massachusetts

We assign rush COIs in Billerica at 3PM - they’re done by 5.

- Ryan G., Support Staff in Billerica

Our COI turnaround in Billerica, Massachusetts went from 2 days to under 4 hours.

- Sandra C., Ops Lead in Billerica, Massachusetts

FAQ's

Do you handle follow-up COIs from contractors or holders?

Yes. We respond to inbound holder requests and ensure delivery history is documented.

What types of COIs does Selectsys process?

We process requests for liability, workers’ comp, and other coverages using client-approved formats and standard industry templates.

Do you support COI naming conventions for project-specific jobs?

Yes, including additional insured, job site location, and waiver logic.

COI Processing highlights how automated COI support improves turnaround and compliance.

We’ve supported agencies across USA. and the Billerica metro area with high-volume COI workflows-especially in construction, transportation, and real estate accounts.