Can we customize workflows?

Yes. All rules are customized per client.

Is this suitable for MGAs and wholesalers?

Yes. Especially those with high-volume submission traffic.

What is NLP in this context?

NLP (Natural Language Processing) helps us understand field names, risk descriptions, and missing data in free text.

Smart Insurance Operations Support in ZIP 61821 , Champaign

Automate submissions, setup, and servicing workflows with Selectsys AI + BPO teams.

In ZIP 61821, agencies rely on Selectsys to streamline high-volume servicing using AI and automation. From triaging messy submissions to tagging documents, our system helps your team work faster, with fewer handoffs and errors.

What We Handle Every Day in 61821

Triage inbound submissions via email and PDF
Extract key fields from ACORDs, loss runs, audits, and broker emails
Flag missing data and apply appetite filters
Automate policy setup directly inside your AMS
Route submissions for quoting with clean, complete data
Tag and escalate FNOL requests instantly
Route files and docs to the correct queues or users
Provide real-time dashboards and live QA tracking
Handle carrier follow-ups, task creation, and compliance logs

How AI Enhances Every Step

OCR pulls structured data from forms and scanned PDFs
NLP classifies and cleans unstructured text in broker emails
Business rules drive routing, escalation, and approval logic
Human QA ensures final compliance and accuracy
Integration with your AMS or CRM ensures nothing sits idle
Exception handling queues prioritize risk and urgency

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

We eliminated rekeying entirely in ZIP 61821.

- K. Banerjee, Processing Supervisor in ZIP 61821

No more inbox chaos. Everything in Illinois is tracked and routed.

- S. Romero, Workflow Admin in Illinois

Honestly, this saved our renewal pipeline in Champaign.

- W. Clark, Renewal Coordinator in Champaign

From Manual to Intelligent:Automating Back Office Workflows in Commercial Lines

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