What is NLP in this context?

NLP (Natural Language Processing) helps us understand field names, risk descriptions, and missing data in free text.

Can this work with APIs or rating engines?

Yes. We can output to API or rating tools as needed.

What makes this “AI-powered”?

We use AI tools like OCR and NLP to extract data, label files, and automate decisions.

AI Back Office for Insurance Agencies in Maryland| Selectsys BPO

Across Maryland Selectsys helps agencies modernize their operations with AI-powered intake and processing. From submission PDFs to loss runs, we extract, clean, and route data using advanced automation and human QA-inside your existing AMS or CRM.

What We Handle Every Day in Maryland

Triage inbound submissions via email and PDF
Extract key fields from ACORDs, loss runs, audits, and broker emails
Flag missing data and apply appetite filters
Automate policy setup directly inside your AMS
Route submissions for quoting with clean, complete data
Tag and escalate FNOL requests instantly
Route files and docs to the correct queues or users
Provide real-time dashboards and live QA tracking
Handle carrier follow-ups, task creation, and compliance logs

How AI Enhances Every Step

OCR pulls structured data from forms and scanned PDFs
NLP classifies and cleans unstructured text in broker emails
Business rules drive routing, escalation, and approval logic
Human QA ensures final compliance and accuracy
Integration with your AMS or CRM ensures nothing sits idle
Exception handling queues prioritize risk and urgency

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

In Maryland, our quoting speed improved by 3x.

- D. Chen, Commercial Lines Coordinator in Maryland

Applied Epic + AI BPO made our Maryland team run leaner.

- J. Lewis, Systems Lead in Maryland

Expert Insured and AI BPO together gave us breathing room in Maryland.

- N. Davis, Platform Admin in Maryland

AI-Powered Ops in Maryland by ZIP Code

View all ZIP code service areas in Maryland →

AI-Powered Back Office Support Across Maryland