AI-Powered BPO in ZIP 28150, Shelby, North Carolina Insurance Ops

What We Handle Every Day in 28150

Triage inbound submissions via email and PDF
Extract key fields from loss runs, audits, and broker emails
Flag missing data and apply appetite filters
Automate policy setup directly inside your AMS
Route submissions for quoting with clean, complete data
Tag and escalate FNOL requests instantly
Route files and docs to the correct queues or users
Provide real-time dashboards and live QA tracking
Handle carrier follow-ups, task creation, and compliance logs

How AI Enhances Every Step

OCR pulls structured data from forms and scanned PDFs
NLP classifies and cleans unstructured text in broker emails
Business rules drive routing, escalation, and approval logic
Human QA ensures final compliance and accuracy
Integration with your AMS or CRM ensures nothing sits idle
Exception handling queues prioritize risk and urgency

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

Our intake, routing, and daily servicing stabilized. Tasks flow in the AMS without manual chasing.

— Agency Ops Lead

Email cleanup and document tagging reduced noise so the team focuses on actual client work.

— Service Operations Manager

Exceptions surface early, and handoffs are clear. Backlogs don’t spiral anymore.

— Processing Supervisor

Work moves predictably with better notes, attachments, and audit trails in place.

— Platform Administrator

FAQs

What is NLP in this context?

NLP (Natural Language Processing) helps us understand field names, risk descriptions, and missing data in free text.

Can this work with APIs or rating engines?

Yes. We can output to API or rating tools as needed.

Can this reduce E&O risk?

Yes. Clean data and better documentation improve compliance.

In the 28150 area, teams use AI BPO Support to handle back-office tasks faster and keep underwriting and servicing on track. Selectsys strengthens this by pairing automation with trained operational teams who keep work accurate and moving.

Through the platform, RQB improves quoting speed, Expert Insured manages policies, and AI OCR & Submission Automation organizes incoming files. AI Assist supports faster decisions, and the Value Flywheel links all activity into one streamlined loop.

If you’re looking for a light start, the Starter program fits well for businesses near 28150.

Additional support comes through Insurance BPO, AI BPO, and key servicing functions like COI Processing Support, Policy Renewal Support, Endorsement Processing BPO, Download & Reconciliation Support, Submission Intake & Triage, Claims FNOL Assistance. Agencies in the 28150 area also use Retail Agency Support, Applied Epic Outsourcing, and AMS360 Outsourcing, while larger groups scale with Underwriting Support Outsourcing, Policy Administration BPO, Claims Processing Outsourcing, and broad Back Office Support.