Renewal and Remarketing for Insurance Operations

Retention is where profit margins grow. Renewal and remarketing workflows in the Selectsys Value Flywheel use defined cadence, analytics, and automation to keep renewals on track and reduce attrition.

By connecting Expert Insured (EI), RQB, and BPO Pods, renewal operations become predictable, measurable, and proactive. Cycle time decreases while retention and hit ratio improve.

Renewal Cadence and Planning

Each policy renewal follows a structured timeline:

• 120 days: Begin data refresh, exposure check, and contact verification.
• 90 days: Begin quoting alternatives through RQB.
• 60 days: Deliver renewal or alternative options.
• 30 days: Send save offers and finalize binding.

This consistent cadence ensures no account falls through and renewals are tracked with accountability.

Data Refresh and Preparation

Renewal work starts inside EI.

• AI OCR extracts new forms or exposure updates.
• Submission Triage validates completeness.
• RQB preloads prior term data for new quotes.
• AI Assist checks current carrier appetite and guideline changes.

Every step is logged with timestamps, ensuring readiness before the due date.

Save Offers and Alternatives

For accounts at risk of non-renewal or loss, the system automatically triggers remarketing workflows.

• RQB compares prior carrier terms with alternative markets.
• EI documents every quote and correspondence.
• BPO Pods handle remarketing outreach and follow-up tasks.

This allows proactive intervention long before a policy cancels.

Interlooping with the Value Flywheel

Renewal and remarketing connect directly into other Value Flywheel nodes:

• Issuance and Servicing: supplies in-force data and loss details.
• RQB: reuses rating and quoting logic for renewal alternatives.
• EI: holds all renewal-related forms, emails, and audit notes.
• BPO Pods: executes the renewal and remarketing tasks under SLA.
• Analytics & PQI: tracks renewal rate, retention lift, and save ratio.

All renewal metrics flow back into Analytics for continuous improvement.
Learn about the Value Flywheel →

Key Benefits

• Renewal predictability with 120/90/60/30-day cadence
• Fewer lapses or missed renewals
• Automated save offers for at-risk accounts
• Improved retention and hit ratios
• Full audit and SLA compliance

Use Cases

• MGAs and carriers standardizing renewal tracking across lines of business.
• Wholesalers executing remarketing cycles through BPO support.
• Agencies using EI and RQB for automated renewal quoting and forms.
• BPO Pods managing after-hours renewal reminders and save tasks.

Security and Compliance

All renewal communications and documents remain inside EI.
SOC 2 Type II certified infrastructure.
Credentialed user access for each renewal queue.
Every touchpoint recorded for compliance and carrier reporting.

Measured Impact

• Renewal rate improvement: +2 to +4 points
• Hit ratio lift: +3 to +7 points
• Cycle time reduction: 20 to 35 percent
• Customer retention cost savings across renewals

Start a Pilot

Selectsys can configure a renewal and remarketing pilot in 7 to 10 business days using your own portfolio data and cadence rules.

FAQs

What is Renewal and Remarketing?
A structured process to manage renewals, compare alternative markets, and send save offers before expiration.

What cadence does Selectsys follow?
120/90/60/30-day cadence to ensure all renewals are handled on time.

How does it integrate with RQB and EI?
RQB handles renewal quotes, EI stores documents and communications, and BPO Pods manage task execution.

How fast can we deploy a pilot?
7 to 10 business days for a scoped pilot with your own renewal portfolio.

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