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AI-Powered Back Office Support Across Massachusetts

Automate submissions, setup, and servicing workflows with Selectsys AI + BPO teams.

Across Massachusetts Selectsys helps agencies modernize their operations with AI-powered intake and processing. From submission PDFs to loss runs, we extract, clean, and route data using advanced automation and human QA-inside your existing AMS or CRM.

How AI-Powered BPO is Reshaping Insurance Operations Behind the Scenes

What We Handle Every Day in Massachusetts

Triage inbound submissions via email and PDF
Extract key fields from loss runs, audits, and broker emails
Flag missing data and apply appetite filters
Automate policy setup directly inside your AMS
Route submissions for quoting with clean, complete data
Tag and escalate FNOL requests instantly
Route files and docs to the correct queues or users
Provide real-time dashboards and live QA tracking
Handle carrier follow-ups, task creation, and compliance logs

How AI Enhances Every Step

OCR pulls structured data from forms and scanned PDFs
NLP classifies and cleans unstructured text in broker emails
Business rules drive routing, escalation, and approval logic
Human QA ensures final compliance and accuracy
Integration with your AMS or CRM ensures nothing sits idle
Exception handling queues prioritize risk and urgency

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Client Reviews

AI assists with document classification and checklists; human review keeps quality consistent.

— Commercial Lines Coordinator

Email cleanup and document tagging reduced noise so the team focuses on actual client work.

— Service Operations Manager

Work moves predictably with better notes, attachments, and audit trails in place.

— Platform Administrator

Our intake, routing, and daily servicing stabilized. Tasks flow in the AMS without manual chasing.

— Agency Ops Lead

FAQs

Do you support multiple LOBs?

Yes. We work across commercial and personal lines.

Is this secure?

Yes. We use secure, IP-restricted, SOC 2-aligned infrastructure.

Can I test this before I commit?

Yes. Start with a 7-day pilot and measure results.

From Manual to Intelligent:Automating Back Office Workflows in Commercial Lines

Explore Our Full Suite of Back-Office Solutions

AI-Powered Ops in Massachusetts by ZIP Code

View all ZIP code service areas in Massachusetts →

Across Massachusetts, many MGAs and agencies adopt AI BPO Support to reduce manual processing and speed up underwriting and policy work. Selectsys enhances that by pairing automation with trained insurance teams who understand the workflows common throughout the state.

Through the platform, RQB handles multi-carrier quoting, Expert Insured manages lifecycle execution, AI OCR & Submission Automation clears bottlenecks at intake. AI Assist brings faster decisioning, and the Value Flywheel ties each layer together so operations improve as volume grows.

If you want to begin with a smaller footprint, the Starter program is a streamlined on-ramp for Massachusetts teams.

Support expands through Insurance BPO, AI BPO, COI Processing Support , Policy Renewal Support , Endorsement Processing BPO , Download & Reconciliation Support , Submission Intake & Triage , Claims FNOL Assistance . Agencies statewide rely on Retail Agency Support , and system-specific help is available through Applied Epic Outsourcing and AMS360 Outsourcing . Larger organizations turn to Underwriting Support Outsourcing, Policy Administration BPO, Claims Processing Outsourcing, and full Back Office Support.

For companies in Massachusetts, AI BPO Support becomes more powerful when it connects to the full Selectsys operating model.

See AI-Powered Ops in Action

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