Insurance Agency Back-Office Support Across Massachusetts

Trained support teams for COIs, renewals, endorsements, downloads, and billing - inside your AMS, no extra portals.

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Whether you're a single-location agency or growing retail shop in Massachusetts, Selectsys helps you scale operations without adding staff. Our team logs into your AMS360, Applied Epic, or custom CRM to handle daily servicing-from COIs and billing to FNOL and downloads.

Learn how Retail Agency BPO That Actually Works

What We Handle in Massachusetts

Multi-line commercial and personal support

Submission intake and policy setup

Carrier downloads and eDoc tagging

Policy change processing

FNOL + endorsement workflows

Renewal quote prep and follow-up

Why Teams Choose Selectsys

100% insurance trained team not general virtual assistants
Fast turnaround with most tasks completed within hours
Works directly in your AMS with no portals or spreadsheets
Scalable support with flat rate pricing not hourly
Easy onboarding with first month free and no commitment
Built for agents so you can focus on servicing and selling

Retail Insurance Agencies: Outsource Smarter, Not Harder

Client Reviews

Super helpful during open enrollment and audit season in Massachusetts.

- W. Zhang, Service Coordinator in Massachusetts

We thought BPO was just for big firms in Massachusetts - glad we were wrong.

- V. Lewis, Agency Owner in Massachusetts

No more backlog in Massachusetts. Everything just gets done.

- L. Torres, Agency Admin in Massachusetts

FAQ's

Do you support renewals and retention?

Yes. We prep renewals and alert you for proactive outreach.

Can we start with one task?

Yes. Start small and expand as needed.

What types of agencies do you support?

We support retail agents, regional agencies, and startups with full back-office operations.

Explore Our Full Suite of Back-Office Solutions

SOC 2 Certified

Retail Agency Support (Catch-All) in Massachusetts by ZIP Code

Belchertown, 1007

Blandford, 1008

Bondsville, 1009

View all ZIP code service areas in Massachusetts →

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Let us plug into your system and handle one workflow - free, no commitment.

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