AI-Powered Back Office Support by Location
Automate submissions, setup, and servicing workflows with Selectsys AI + BPO teams.
Selectsys supports intelligent back-office automation across the U.S. Our AI-enhanced team uses NLP, OCR, and structured logic to clean up intake, automate servicing, and improve speed to quote-without disrupting your AMS or underwriting platform.
What We Handle Every Day
- Triage inbound submissions via email and PDF
- Extract key fields from loss runs, audits, and broker emails
- Flag missing data and apply appetite filters
- Automate policy setup directly inside your AMS
- Route submissions for quoting with clean, complete data
- Tag and escalate FNOL requests instantly
- Route files and docs to the correct queues or users
- Provide real-time dashboards and live QA tracking
- Handle carrier follow-ups, task creation, and compliance logs
How AI Enhances Every Step
- OCR pulls structured data from forms and scanned PDFs
- NLP classifies and cleans unstructured text in broker emails
- Business rules drive routing, escalation, and approval logic
- Human QA ensures final compliance and accuracy
- Integration with your AMS or CRM ensures nothing sits idle
- Exception handling queues prioritize risk and urgency
Why Agencies Choose Insurance Back Office Support Services
Insurance back office support improves turnaround time, reduces backlog, and allows agency teams to focus on production and client servicing.
- 100% insurance trained team not general virtual assistants
- Fast turnaround with most tasks completed within hours
- Works directly in your AMS with no portals or spreadsheets
- Scalable support with flat rate pricing not hourly
- Easy onboarding with first month free and no commitment
- Built for agents so you can focus on servicing and selling
Client Reviews
Our intake, routing, and daily servicing stabilized. Tasks flow in the AMS without manual chasing.
— Agency Ops Lead
Email cleanup and document tagging reduced noise so the team focuses on actual client work.
— Service Operations Manager
AI assists with document classification and checklists; human review keeps quality consistent.
— Commercial Lines Coordinator
Exceptions surface early, and handoffs are clear. Backlogs don’t spiral anymore.
— Processing Supervisor
FAQs
AI-Powered Back Office Services in USA Cities
Connected Across the Insurance Lifecycle
Selectsys operates as a connected insurance infrastructure. Each component supports a different part of the policy lifecycle while remaining fully connected inside one operating system.
- RQB: Rate, Quote, Bind workflows supporting API, Excel, ISO, and AAIS driven rating sources.
- Expert Insured: Full policy lifecycle management including issuance, endorsements, renewals, and servicing governance.
- Premium Accounting: Insurance native accounting handling agency bill, direct bill, trust reconciliation, bordereaux, and premium finance workflows.
- CoverPay : Installment billing and payment collection infrastructure allowing you to control your own merchant account without third party billing vendors.
- Insurance BPO: Embedded operational execution across submissions, underwriting support, endorsements, renewals, accounting assistance, and policy servicing.
Each capability can operate independently, or connect with the others as the operation requires.
We are a part of
